How we safeguard personal information, identity records, and supporting documents
We collect personal information necessary for performing and verifying proxy Umrah services, including names, contact numbers, email addresses, national IDs/Iqamas, and official supporting documents (death certificates, medical reports).
Collected data is processed strictly for: (1) verifying Sharia eligibility of beneficiaries, (2) communicating ritual supplications to performers, (3) issuing authenticated completion certificates, and (4) maintaining secure audit logs.
All uploaded identification and medical records are stored in restricted-access directories protected by path traversal prevention and strict role-based access controls.
We do not sell, rent, or share personal data with commercial third parties. Data is accessible solely to authorized platform administrators, Sharia supervisors, and the specifically assigned performer.
Audiovisual proofs published in the requester dashboard display only ritual activities in holy sites and the beneficiary’s vocalized name; requester contact and payment details remain completely confidential.
Users may request updates to their profile information or deletion of unlinked records by contacting platform administration, subject to statutory retention requirements for completed audit logs.
